Hand picking the industry’s best means our clients can rest easy knowing that their residents are in capable hands. It is our mandate to ensure that this customer-oriented philosophy, through the dedication of resources to continual customer service training, is fostered and is what sets us apart from the competition.
Technology is the driving force behind our services as it allows us to have access to all required information for any resident or management request. From amenity usage, deficiencies and incident occurrences, to reservations at the area’s hottest restaurants and nightlife – the information is at our fingertips.
As a base of knowledge, our employees receive in-depth quality security training with industry leading professionals. But we do not rely solely on the knowledge gained from the completion of the security-licensing program alone. Before graduating to the front desk, our Concierge staff receive in depth training on situation management, conflict resolution, etiquette and relationship building, to name a few. From day one of the on-boarding process staff is immersed into CONDO CONCIERGE™’s customer-oriented culture and training ensuring each Concierge has the tools they need to make the right decisions while performing their duties